Complaints Form

Soham Town Council welcomes comments and complaints and is always keen to hear how you think services can be improved. If you are unhappy with any aspect of the service you receive from Soham Town Council, please let us know using the Complaints Form below and we will do our best to put things right. Please be aware that your complaint may be an East Cambridgeshire District Council or Cambridgeshire County Council matter in which case we will inform the relevant department/s of your complaint.

If you don't wish to complain but would like to make comments or suggestions about a service please use the Feedback Form

Fields marked with _* are required.

Your complaint will be passed onto the relevant Soham Town Council Committee or Town/District/County Councillor and someone will contact you as soon as possible.  Some issues may take time to investigate, in which case we will aim to give you a full response within 10 working days.

If you are not satisfied with the answer you receive, you should telephone or write to the Council and explain why. They will investigate how your original complaint was handled and aim to give you their response within 10 working days.

If you feel that Soham Town Council has failed to properly answer your concerns, you may contact the Local Government Ombudsman.  This is an independent service appointed by Government to investigate complaints against local councils.  Further details are available by clicking the link below.

The Legal Services Ombudsman oversees the handling of complaints about lawyers in England and Wales. Further details are available by clicking the link below.

If you don't wish to complain using the website, you can instead write a letter, telephone, call at the Council offices. If you're not sure who to contact you can send your complaint to:-

Address: Soham Town Council, P.O. Box 21, The Pavilion, Fountain Lane, Soham, Cambridgeshire, CB7 5PL.
Telephone: (01353) 723472
Fax: (01353) 01353 723472
E-Mail:  
Website: www.soham-tc.gov.uk

Data Protection - Our Responsibilities

When receiving personal information from you the Council will:-

• Comply with the Data Protection Act when handling personal data;
• Protect data and information in its custody from accidental or deliberate loss or disclosure;
• Balance personal rights and the need to provide effective and efficient services;
• Follow emerging Freedom of Information guidelines and legislation;
• Meet the common law duty of confidentiality when dealing with citizens and customers, and only disclose information in ways which are fair and understood;
• Ensure that elected members and the staff of the Council understand their responsibilities when handling personal information, through training, and by promoting best practice;
• Ensure that its citizens and customers understand their rights in terms of access to their personal information.