Soham Town Council - Community - Reporting Street Lighting Faults

Reporting Street Lighting Faults

Freephone: 0800 253529

Who Is Responsible?

Most street lights in Cambridgeshire are owned and maintained by the County Council, but some remain the direct responsibility of Parish and District Councils. Regardless of ownership all reports can be made to one Freephone number 0800 253529. Cambridgeshire County Council maintains a total of 57,000 street lights, illuminated traffic signs and bollards.

How Can Faults Be Reported?

There are times when street lights can develop faults between inspections. This is where everyone can help. If you notice a light that needs attention, because the light is off or the column door is open, please let us know by contacting us:-

Freephone: 0800 253529
(Answering Machine After Office Hours)

Fax: 01480 433282 E-Mail Report the Fault On-Line

Please describe the fault (e.g. out, lit during daytime, lamp dim etc.), give the street name, village, town or city and quote the identification number which is either painted or on a plate on the street light column. This may consist of various letters such as CCC or EC followed by a number, or be just one number. This is necessary information which will enable us to locate exactly which column needs attention and to enter it on our computerised monitoring system.

Emergency faults which are likely to cause an immediate risk to life or limb should be reported to the police , either by telephoning the nearest police station or, in extreme emergencies, by dialling 999. It is particularly helpful when we are made aware immediately of any damage made by accident or vandalism. A message about any routine faults can be left in the evenings and at weekends on the answering machine.

Answering Your Enquiries

If you write to us, or e-mail us we will give you a reply within two weeks.
For complex problems we will let you know what is happening within two weeks and keep you regularly informed of progress.

Where Can I Get More Information?

If you would like further information about street lighting issues please contact the County Council's Lighting Engineer:-

Tel : 01223 717300 or 01223 717748
(Answer Machine After Office Hours)
Fax : 01223 717733
Address :-
Chris Sproston - Street Lighting Engineer
Box No ET 1007, Environment & Transport
Cambridgeshire County Council, Castle Court, Shire Hall, Cambridge, CB3 0AP